Shipping policy
SHIPPING POLICY
At Eyearo, we aim to ensure a smooth and reliable delivery experience for every order.
Order Processing Time
All orders are processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Custom prescription orders may require additional processing time.
Shipping Timeline
Estimated delivery timelines:
• Metro Cities: 3–5 business days
• Tier 2 & 3 Cities: 4–7 business days
• Remote Locations: 5–10 business days
Delivery timelines may vary depending on courier availability and location accessibility.
Shipping Coverage
Eyearo currently ships across India.
Tracking
Once your order is dispatched, you will receive tracking details via:
• Email
• SMS / WhatsApp (if provided)
This allows you to monitor your shipment in real-time.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout.
Free shipping is available pan India.
Delivery Delays
While we strive to meet delivery timelines, delays may occur due to:
• Weather conditions
• Logistics disruptions
• Remote delivery locations
• High-demand periods
Eyearo is not liable for delays caused by courier partners or unforeseen circumstances.
Damaged Packages
If your package appears damaged upon delivery:
• Please do not accept the order
• Contact our support team immediately
If the package is received damaged, notify us within 24 hours of delivery with photos.
Incorrect Address
Please ensure accurate shipping details during checkout.
Eyearo is not responsible for delivery issues arising from incorrect or incomplete addresses.
Failed Delivery Attempts
If delivery fails due to unavailability:
• Courier partners may attempt re-delivery
• Re-shipping costs may apply if returned
Prescription Orders
Custom prescription eyewear may take additional processing time before dispatch.
Contact Support
For any shipping-related queries:
